It is illegal for a Courier to refuse to deliver the goods
In addition, for undeliverable express goods, express business enterprises shall return the sender or according to the requirements of the sender for processing; For inbound and outbound express goods, the enterprises engaged in express delivery business shall go through customs and inspection and quarantine formalities according to law.
The real-name delivery system was officially implemented at the end of 2015. The Interim Regulations on Express Delivery have further clarified the real-name system. The new regulations require that enterprises operating express business receive and send express mail, should check the identity of the sender, and register identity information. However, user identity information other than name (name), address and contact phone number shall not be recorded on the express waybill. If the sender refuses to provide identity information or provides false identity information, the enterprise operating the express business shall not accept and send.
Express delivery enterprises should regularly destroy express waybills
The new regulations also make it clear that enterprises operating express delivery businesses should establish a management system for express waybills and electronic data, properly keep electronic data such as user information, regularly destroy express waybills, and take effective technical means to secure user information.
The new regulations require that the sender to send valuables, should declare in advance; Enterprises operating express delivery business may require the sender to insure the value of valuables. In case of delay, loss, damage or lack of contents of the express, the liability for the insured express shall be determined in accordance with the insurance rules agreed between the express delivery business enterprise and the sender; For uninsured express goods, the liability for compensation shall be determined in accordance with the relevant provisions of civil law. Insurance companies are encouraged to develop liability insurance for express shipment losses, and enterprises operating express delivery businesses are encouraged to take out insurance.
The new regulations also strengthen the operational norms of express shipment handling, requiring enterprises to take effective measures to ensure the safety of express shipments in the operation, requiring "not to land, not to throw pieces" to prevent "brutal operations."
